Orbit Bike Co.
From seasonal chaos to year-round clarity
A specialty bicycle retailer used the NoPOS inventory API to build a real-time parts tracker that synced their workshop queue with their storefront—eliminating double-sold components.
0
double-sold incidents / month
22%
higher parts margin
2 days
faster repair turnaround
The Challenge
Orbit's workshop and storefront ran on separate systems. A rear derailleur could be listed as in-stock online, promised to a repair job in the workshop queue, and sold over the counter—all before anyone noticed. During peak season (spring tune-up rush), double-sold components caused 40+ customer service incidents per month and strained supplier relationships.
The Solution
Orbit's developer wired the NoPOS inventory reservation API into their existing repair order system in a weekend. When a repair ticket reserves a part, NoPOS decrements available-for-sale quantity in real time. Webhooks fire if workshop holds age past 48 hours without a work order, auto-releasing them back to the sales floor.
Results
- Double-sold component incidents dropped to zero in the first month post-launch.
- Parts margin increased 22% after better inventory visibility enabled Orbit to optimize reorder quantities and reduce emergency supplier expedites.
- Average repair turnaround time dropped 2 days because technicians no longer wait for parts assumed (incorrectly) to be in stock.
- Staff time spent on inventory reconciliation dropped from 5 hours per week to under 30 minutes.
One weekend integration and our workshop and storefront finally talk to each other. The ROI was immediate—we paid for a year's NoPOS subscription in the first 3 weeks from parts margin alone.
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