Guest Feedback & Reviews: Turn Every Receipt Into a Five-Star Review

Reviews are won at the table, not on a review site. When feedback capture runs through the same POS that rang up the check, every rating ties back to the exact order, server, and shift — so you fix what actually went wrong instead of guessing from a two-star comment three days later.

Ask for feedback where the receipt already lives

• Put a one-tap rating prompt on every digital receipt so the guest answers while the meal is still fresh, not after a review-site email a week later.
• Route happy guests to public review profiles and unhappy guests to a private note to the manager — recovery happens before the rating, not after it.
• Time the prompt to the visit: fire it with the receipt for dine-in, and delay it to the delivery window for online orders so the food, not the wait, gets judged.

Tie every rating to the check that earned it

• Attach the rating to the order record so a low score opens the right check: items, comps, voids, and who served it, all in one place.
• Slice ratings by server, shift, and daypart to spot coaching moments — one station dragging down Friday nights is a staffing fix, not a menu problem.
• Cross-reference bad ratings with kitchen timing and comp records so you know whether the complaint was slow food, a wrong modifier, or a bill dispute.

Close the loop and show the trend

1. Follow up on every negative response within a day with a named reply and, where it fits, store credit on the guest's record — the recovery is tracked, not improvised.
2. Review rating trends alongside sales and labor in the same weekly report, so a dip after a menu or staffing change shows up with its cause attached.
3. Celebrate the wins publicly: share top-rated shifts and standout server mentions with the team so good service gets reinforced, not just bad service corrected.

Use Swagger UI or OpenAPI for the current receipt, customer-record, and store-credit request shapes.